Bluetooth or dongle: Some wireless mice connect via Bluetooth, while others connect via 2.4GHz wireless using a USB-A (or USB-C) dongle — and some mice offer both. If you're only going to use 1: Go to Contact Us - Microsoft Support (Make sure you are signed in with your personal Microsoft account) 2: Sign in with your personal Microsoft Account. 3: Click on Get support. 4: Enter a brief description of the issue on the Describe your issue here box. 5: Click on Get Help. 6: Click on Contact Support below.
Download the dongle utility on your computer with the link above. Run the dongle utility. Plug the wireless USB dongle into your PC. Click "NEXT" to proceed. Note that Razer Synapse and other Razer applications will be automatically closed. Select your device. Wait for the update to finish. Do not turn off your computer or unplug the dongle
Press Windows + R and then type devmgmt.msc and press Enter to open Device Manager. Once in Device Manager, expand the Mice and Other Pointing Devices section. Look for your mouse (if you have more than one) and press the right-click menu button on your keyboard, or right-click with an alternative mouse.
After fiddling with trying to get it to update, I let iCue update itself first, then tried the dongle, and pressed the skip button instead of abort when it asked about pluggin in the mouse directly (it was), and it updated the dongle, and then had to do the same thing was click skip when it asked to update the mouse without the dongle plugged To reset a dongle, follow these steps: – Locate the reset button on the dongle (often found on the bottom or side). – Use a paperclip or a small pin to press and hold the reset button for about 10 seconds. – Release the button and wait for the dongle to restart. – Once the dongle has restarted, it will be reset to its default settings.If your CORSAIR mouse is not responding, you can reset the mouse physically. To reset it, first, unplug the mouse from the USB port. Then press the left and right mouse buttons simultaneously for a few seconds. While you keep pressing it, plug it back into the USB port. Release the buttons after about 5 seconds.GWOVF.
